Legal

Refund and cancellation policy

Last updated: 15 August 2026

Scope

This policy applies to analytics consulting engagements purchased directly from Resource ServiceHub. It should be read with your accepted proposal, which may include engagement-specific dates, milestones, and deposit terms.

Cancellation before work begins

If you cancel in writing at least five business days before the scheduled start, amounts paid are eligible for a full refund except documented, non-recoverable costs approved in advance. For later cancellation, we may retain the deposit or an amount reflecting reserved capacity and preparation already completed.

Work already started

Once work begins, fees for completed analysis, workshops, preparation, and other time already spent are non-refundable. Any remaining prepaid amount may be refunded after deducting completed work and non-recoverable costs. Custom data preparation, purchased research materials, and third-party costs approved by you are non-refundable.

Deposits and no-shows

Where a proposal requires a deposit, it reserves delivery capacity and may become non-refundable within five business days of the start. A missed workshop or meeting without 24 hours' notice may be treated as delivered because the time was reserved. We will make reasonable efforts to reschedule once where capacity allows.

Rescheduling

Requests made at least two business days before a workshop or project start can normally be moved once without a fee. Repeated or late changes may affect delivery dates and may require payment for reserved time. If we must reschedule, we will offer a reasonable alternative; if none works, you may receive a refund for the affected undelivered portion.

Quality concerns and partial refunds

If a deliverable materially differs from the accepted scope, notify us within ten business days and explain the issue. We will first offer a reasonable correction. If correction is not feasible, a partial or full refund may be provided for the affected deliverable. Changes in product performance or disagreement with a supported analytical finding do not alone make work refundable.

How to request a refund

Use our contact form with the engagement name, invoice reference, reason, and relevant dates. We will acknowledge the request within three business days and normally decide it within ten business days. Approved refunds are returned to the original payment method within 10–15 business days, subject to the payment provider.

Exceptions

Nothing in this policy limits rights that cannot be excluded under applicable Thai consumer law. In cases of serious illness, emergency, or other exceptional circumstances, contact us promptly so we can consider a fair alternative.